Help and Support

We’re here to help, whatever your circumstances

Life does not always go to plan. A change in your health, a bereavement, money worries or another difficult event can affect how you manage things, including your insurance. If that is where you are right now, we are here to help.

Anyone can find themselves needing a little more support, sometimes for a short while and sometimes for longer. Telling us what you need means we can work in a way that suits you. It will not change the standard of service you receive.

Talk to us

• Phone: 0113 529 2748
• Email: info@amtinsurancesolutions.com
• We are here Monday to Friday, 9am to 5pm

Telling us what would help

You do not need to explain everything, and you do not need to use any particular words. Just let us know what would make things easier. We can often:

• Give you more time, or take things one step at a time
• Talk things through by phone, or put them in writing if that is clearer for you
• Go over anything again, in plain language, until you are comfortable
• Include a family member, friend or carer in a conversation, with your permission
• Deal with someone acting on your behalf, such as a person under a Power of Attorney

If something else would help, please ask, for example: we can provide your documents in large print or another format on request.

When a little more support might help

Some situations that can change how you deal with us include:

• Your health: a physical or mental health condition, a disability, or a hearing, sight, or speech difficulty
• A life event: a bereavement, a relationship breakdown, a diagnosis, or caring for someone
• Money worries: a drop in income, rising costs, or trouble keeping up with payments
• Managing information: finding forms, jargon or long documents hard to take in

You do not have to fit any of these to ask for help. If something is affecting you, tell us.

Worried about money

If paying for your insurance is becoming difficult, please talk to us early, even before you miss a payment. The sooner we know, the more we can do. We can talk through the options available so you keep the cover that matters most.

Read more on our Financial Difficulties page.

You will also find free, independent money and debt advice in the support list below.

Bereavement and acting for someone else

Losing someone is hard, and sorting out their affairs can feel like a lot. Let us know and we will talk you through what happens with any policy and what we need from you. You do not need every detail to hand when you first get in touch.

If you look after someone else’s affairs, or you hold a Power of Attorney, we can set you up to deal with us on their behalf. We may need to see certain paperwork, and we will explain exactly what that is.

Some decisions, claims or payment arrangements sit with the insurer or finance provider rather than with us. Where that is the case, we will point you to the right place.